Float & Flourish Swim School
Booking Terms and Conditions
Version: 1.2
Effective from: August 2026
These Terms and Conditions apply to all swimming lessons provided by Float & Flourish Swim School ("Float & Flourish", "we", "our" or "us"). By making a booking, you confirm that you have read, understood and agree to these Terms and Conditions.
1. Definitions
For the purposes of these Terms and Conditions:
Parent means the parent, legal guardian or responsible adult making the booking.
Participant means the child attending the swimming lessons.
Term means one block of consecutive weekly lessons (typically 5–8 weeks) as published in the Float & Flourish timetable.
Booking means the reservation of a place in a swimming class.
Trial Booking means a booking for an agreed number of lessons offered before committing to the remainder of a term.
Venue means the swimming pool or facility where lessons take place.
2. Bookings and Payment
2.1 Places are allocated on a first-come, first-served basis and are only confirmed once payment has been received.
2.2 Float & Flourish reserves the right to decline or cancel a booking where it considers this necessary for safety, safeguarding or operational reasons.
2.3 Lessons are normally booked and paid for by the term. Float & Flourish may also offer Trial Bookings, subject to availability. The number of lessons, dates and fee will be confirmed before booking.
2.4 If a participant joins after the start of a term, fees will be calculated on a pro-rata basis for the remaining lessons, subject to availability.
2.5 Payment must be made in full before the first lesson of the booked term unless otherwise agreed in writing by Float & Flourish.
2.6 A booking is personal to the participant named on the booking form and may not be transferred to another child without our prior written agreement.
2.7 We reserve the right to refuse or cancel a booking where these Terms and Conditions are not complied with or where it is necessary for the safe operation of our classes. Any refund due will be made in accordance with Section 5 of these Terms and Conditions.
2.8 A Trial Booking consists of the number of lessons agreed with Float & Flourish, normally taken on consecutive weeks. Trial Bookings must be paid for in full in advance and are limited to one Trial Booking per participant unless otherwise agreed in writing.
2.9 A Trial Booking reserves the participant’s place for the agreed trial lessons but does not guarantee an ongoing place after the trial period.
2.10 Following the final trial lesson, Float & Flourish may hold the participant’s place until a specified deadline. To continue, the remaining lessons in the term must be booked and paid for at the applicable pro-rata price. If payment is not received by the stated deadline, the place may be offered to another family.
2.11 Trial lessons missed because of illness, holidays, family commitments or other personal circumstances are non-refundable and cannot normally be transferred or rearranged. If Float & Flourish cancels a trial lesson, an alternative date or refund for the cancelled lesson will be offered.
2.12 Booking Deadline: Bookings for Saturday lessons normally close at 8pm on the preceding Thursday. Payment and the required registration form must both be completed by this deadline. Float & Flourish cannot accept walk-ins or attendance without a confirmed booking and completed registration form. Any exception must be agreed in writing in advance.
3. Consumer Cancellation Rights
3.1 If you book lessons online, by telephone or by other distance means, you may have a legal right to cancel your booking within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
3.2 The 14-day cancellation period normally begins on the day after the booking contract is made.
3.3 If your lessons are due to begin before the end of the 14-day cancellation period, you may request that Float & Flourish begins providing the service during that period.
3.4 If you make such a request and subsequently exercise your statutory right to cancel after lessons have begun, you may be required to pay an amount proportionate to the services that have already been provided up to the time you tell us you wish to cancel.
3.5 Once the services covered by a booking have been fully performed, your statutory right to cancel may be lost where you expressly requested that performance begin during the cancellation period and acknowledged that you would lose your cancellation right once the service had been fully performed.
3.6 Nothing in these Terms and Conditions affects your statutory rights under applicable consumer protection legislation.
4. Renewals
4.1 Existing families will normally be given priority to renew their place before remaining spaces are offered to new customers.
4.2 Renewal invitations will normally be issued during the current term. The renewal deadline and payment date will be confirmed at that time.
4.3 Places that are not renewed and paid for by the stated deadline may be released to families on the waiting list or offered for general booking.
4.4 While we will make every effort to accommodate renewal requests, Float & Flourish cannot guarantee that the same class, day, time or instructor will be available if the renewal deadline is missed.
5. Cancellations, Withdrawals and Refunds
5.1 Missed Lessons
Bookings reserve a participant's place in a class for the term. If a participant misses an individual lesson because of illness, holidays, family commitments or other personal circumstances, the lesson cannot normally be transferred, refunded or made up in another class.
5.2 Withdrawal from a Term
If you wish to withdraw a participant from the remainder of a term after any applicable statutory cancellation period has expired, please contact Float & Flourish as soon as possible.
Because your booking reserves a limited place in the class, you may remain responsible for fees representing losses reasonably incurred by Float & Flourish as a result of the cancellation. We will take reasonable steps to reduce our loss where possible, including by offering the place to another family where practicable.
Any refund due will take account of lessons already provided and any reasonable loss arising from the cancellation. This does not affect your statutory rights.
5.3 Cancellation by Float & Flourish
If Float & Flourish has to cancel a lesson due to instructor illness, venue closure or another unforeseen circumstance, we will refund the fee paid for the cancelled lesson.
5.4 Exceptional Circumstances
If lessons are disrupted by circumstances beyond the reasonable control of Float & Flourish, including severe weather, flooding, fire, public health restrictions, utility failure or other events affecting the safe operation of lessons, we will make every reasonable effort to minimise disruption and communicate with families as soon as possible.
Where an individual lesson cannot take place, Section 5.3 will apply.
5.5 Refunds
Any refund due under these Terms and Conditions will be processed within a reasonable period using an appropriate payment method.
6. Health, Medical Information and Attendance
6.1 Medical Information
Parents must provide accurate and complete medical, health and emergency contact information when making a booking and must notify Float & Flourish as soon as possible of any changes.
It is the parent's responsibility to ensure that the participant is medically fit to take part in swimming lessons. If you have concerns about your child's health or suitability for swimming, you should seek advice from an appropriate healthcare professional before attending lessons.
6.2 Illness
Participants should not attend lessons if they are unwell or have a contagious illness that could pose a risk to others.
This includes, but is not limited to:
sickness or diarrhoea (participants should not attend until at least 48 hours after symptoms have stopped);
fever or any illness causing the child to be generally unwell;
contagious skin infections or other infectious conditions; and
eye infections where there is active discharge or attendance may present an infection risk.
No refunds, credits or replacement lessons are normally available for individual lessons missed due to illness.
6.3 Medication
Parents must inform Float & Flourish of any medical conditions, allergies or medication that may affect the participant during lessons. Any medication required during the lesson remains the responsibility of the parent and should be readily available at poolside where appropriate.
6.4 Attendance
If you are unable to attend a lesson, please let us know as soon as reasonably practicable.
Late arrival may reduce the amount of teaching time available. To minimise disruption and for safety reasons, Float & Flourish reserves the right to refuse entry to participants who arrive excessively late if it is not appropriate for them to join the lesson safely.
6.5 Medical Emergencies
In the event of a medical emergency, Float & Flourish may seek appropriate medical assistance where considered necessary.
7. Parent Responsibilities and Pool Rules
7.1 Supervision
Parents are responsible for their child at all times before, during and after lessons. For parent-and-child classes, the accompanying adult must remain in the water with their child throughout the lesson unless otherwise instructed by the instructor.
7.2 Appropriate Swimwear
All participants must wear clean, appropriate swimwear designed for use in swimming pools.
Adults should wear swimwear that provides appropriate coverage and allows them to move safely and comfortably while supporting their child in the water. Clothing worn in the pool must be suitable for swimming and must not create a safety or hygiene risk.
Float & Flourish reserves the right to refuse participation where swimwear is considered unsafe or inappropriate for a family swimming environment.
7.3 Swim Nappies
Children who are not fully toilet trained must wear both a swim nappy and a snug-fitting neoprene over-nappy throughout the lesson.
Float & Flourish reserves the right to refuse participation if this requirement is not met.
7.4 Following Instructions
Parents and participants must follow the instructions of the instructor at all times. This is essential for the safety and enjoyment of everyone attending the lessons.
7.5 Behaviour
Parents and participants are expected to behave respectfully towards staff and other families.
Float & Flourish reserves the right to refuse participation or ask any person to leave a lesson where behaviour is unsafe, disruptive, abusive or likely to compromise the safety or enjoyment of others.
7.6 Jewellery
For safety reasons, jewellery should be removed before entering the pool wherever practical.
7.7 Venue Rules
All participants must comply with the venue's rules and any signage displayed within the facility.
7.8 Mobile Phones and Personal Devices
The use of mobile phones and other personal devices must not compromise the safety, privacy or safeguarding of any participant.
Parents and visitors must follow any instructions given by the instructor regarding the use of mobile phones and recording devices during lessons.
7.9 Emergency Evacuation
Parents and participants must follow all venue emergency procedures and any instructions given by Float & Flourish staff.
8. Liability
8.1 Parents are responsible for ensuring that all information provided during the booking process is accurate, complete and kept up to date, including emergency contact details and relevant medical information.
8.2 Parents remain responsible for the supervision of their child before and after lessons and at all times outside instructed lesson activities.
8.3 Float & Flourish accepts no responsibility for the loss, theft or damage of personal belongings brought to lessons, except where liability cannot legally be excluded.
8.4 Nothing in these Terms and Conditions excludes or limits Float & Flourish's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited under English law.
9. Privacy
9.1 Float & Flourish collects and processes personal information in accordance with its Privacy Policy.
9.2 Personal information is collected to administer bookings, communicate with families, ensure the safe delivery of lessons and comply with legal obligations.
9.3 By making a booking, you confirm that the information you provide is accurate and that you have the authority to provide personal information relating to the participant.
10. Changes to Lessons and Terms
10.1 Float & Flourish reserves the right to make reasonable changes to lesson times, instructors, venues, lesson content or class arrangements where reasonably necessary for operational, safety or venue-related reasons.
10.2 Where reasonably practicable, we will provide advance notice of significant changes.
10.3 Float & Flourish may update these Terms and Conditions from time to time. The most recent version will be published on our website and will apply to future bookings. Changes will not retrospectively remove or reduce rights relating to an existing booking where doing so would be unlawful.
11. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Nothing in these Terms and Conditions affects any rights you may have as a consumer regarding where legal proceedings may be brought.
12. Contact Us
If you have any questions about these Terms and Conditions or your booking, please contact:
Float & Flourish Swim School
Email: swim@floatandflourish.co.uk
Website: www.floatandflourish.co.uk