Privacy Policy
Effective date: 25 July 2026
Last updated: 16 August 2026
Who We Are
Float & Flourish ("we", "our", or "us") is a family swimming school based in West Yorkshire, providing parent and child swimming lessons and, in future, other aquatic activities.
Dominique Gaspar, trading as Float & Flourish, is the data controller responsible for the personal information described in this policy.
If you have any questions about this Privacy Policy or how we use your personal information, you can contact us:
Email: swim@floatandflourish.co.uk
Website: www.floatandflourish.co.uk
Your Privacy
We are committed to protecting your personal information and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains:
what information we collect;
why we collect it;
how we keep it secure;
who we share it with; and
your rights.
Information We Collect
Depending on how you interact with our website or services, we may collect:
Information you provide
This may include:
your name;
email address;
telephone number;
your child's name and date of birth;
emergency contact details;
information you provide when contacting us;
information you submit when entering competitions or giveaways;
information you provide when signing up to our newsletter.
When you book lessons or complete a swimmer registration form, we may collect:
the parent or guardian’s name, address and contact details;
the swimmer’s name and date of birth;
booking, class and attendance information;
emergency-contact details;
relevant health, medical, disability and additional-support information;
information about the adult attending parent-and-child lessons;
photography and other consent choices;
communications between you and Float & Flourish;
payment and transaction information, although we do not directly store complete payment-card details.
Children’s and Swimmers’ Information
General
Our services involve processing information about children. Registration and booking information must be supplied by a parent or legal guardian. We use children’s information only to administer and safely provide swimming lessons and for any additional purpose to which the parent or guardian has specifically agreed.
Health and Additional-Support Information
We collect relevant health, medical, disability and additional-support information where it is necessary to assess whether a swimmer can participate safely and to make appropriate adjustments.
Our lawful basis for administering and providing lessons is normally performance of a contract or our legitimate interests in operating the swim school safely. Where information constitutes special-category health data, we rely on the parent or guardian’s explicit consent as our additional condition for processing it.
Providing relevant information is necessary so that we can deliver lessons safely. If this information is not provided, we may be unable to accept or continue a swimmer’s booking. Consent may be withdrawn by contacting us, although this may mean that we can no longer safely provide lessons.
Website information
When you visit our website, Squarespace may automatically collect technical information such as:
IP address;
browser type;
device information;
pages visited;
time spent on the website;
cookies and similar technologies.
This information helps us understand how people use our website and improve the experience for visitors.
How We Use Your Information
We use personal information to:
process and administer bookings and payments;
provide swimming lessons;
allocate swimmers to appropriate classes;
communicate about lessons, cancellations and renewals;
maintain attendance, emergency and poolside safety records;
understand relevant medical and additional-support requirements;
make reasonable adjustments where appropriate;
manage photography permissions;
respond to enquiries and complaints;
maintain financial, insurance, safeguarding and incident records;
comply with legal and regulatory obligations;
send marketing communications where consent has been given.
Our Lawful Bases
Depending on the purpose, we process personal information on the following bases:
Contract: to process bookings, take payment and provide lessons.
Consent: for marketing, photography and certain optional communications.
Explicit consent: for relevant health and medical information.
Legitimate interests: to administer and improve the swim school, communicate with customers, maintain appropriate safety records and respond to enquiries or complaints.
Legal obligation: where we must retain or disclose information to comply with the law.
We only process your personal information where we have a lawful basis to do so.
Newsletter
If you subscribe to our mailing list, we will use your email address to send:
updates about Float & Flourish;
new classes;
special offers;
competitions;
business news.
You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
Competitions and Giveaways
If you enter one of our competitions or giveaways, we may collect:
your name;
email address;
any additional information requested in the entry form.
We will use this information only for administering the competition, contacting winners, and (if you have chosen to join our mailing list) sending marketing emails.
Entering a competition does not automatically subscribe you to marketing communications unless you actively choose to receive them.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
remember your preferences;
understand website traffic;
improve website performance.
You will be presented with a cookie banner when visiting our website and can choose which cookies you wish to accept.
You can also manage cookies through your browser settings.
Third-Party Services
We use trusted third-party providers to help operate our business including:
Squarespace for our website, online shop and booking transactions;
Jotform for swimmer registration forms and associated records;
payment-processing providers;
email and marketing providers;
website analytics providers.
Jotform acts as a data processor on our behalf. Jotform submission data is currently stored within the European Economic Area in Germany. We have a Data Processing Addendum in place with Jotform governing its processing of personal information.
Some service providers may process personal information outside the United Kingdom. Where this happens, we take steps to ensure that an appropriate lawful transfer mechanism or adequacy arrangement is in place.
Relevant swimmer information may also be accessed by Float & Flourish teachers or poolside assistants where necessary to provide lessons safely. Information may be shared with emergency services, safeguarding authorities, insurers or professional advisers where necessary or legally required.
We do not sell personal information.
As our systems develop, this Privacy Policy will be updated to reflect any additional providers we use.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.
Although no internet transmission is completely secure, we use reputable providers and appropriate security measures to help protect your information.
How Long We Keep Your Information
Active swimmer information is retained while the swimmer attends Float & Flourish. At the beginning of each teaching block, poolside records are limited to swimmers booked for that block.
Where a swimmer does not renew, their registration and relevant health information will normally be retained securely for up to 12 months after their final lesson and then deleted, unless there is a specific legal, safeguarding, insurance or dispute-related reason to retain it longer.
Financial and transaction records are normally retained for six years for accounting and tax purposes. Accident, incident, safeguarding, insurance and complaint records may be retained separately for longer where required by law, insurance arrangements or applicable guidance.
Marketing information is retained until consent is withdrawn or the person unsubscribes. We may retain a minimal suppression record to ensure that no further marketing is sent.
Unsuccessful giveaway information will normally be deleted within six months after the giveaway has concluded, unless the entrant separately consented to receive marketing.
Your Rights
Under UK data protection law, you have the right to:
request access to your personal information;
request correction of inaccurate information;
request deletion of your personal information;
object to certain processing;
request restriction of processing;
withdraw consent where processing is based on consent;
request transfer of your information where applicable.
To exercise any of these rights, please contact us using the details above.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements.
The latest version will always be published on this website.
Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Float & Flourish
Email: swim@floatandflourish.co.uk
If you remain unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO).
Website: https://ico.org.uk/